Your Privacy Matters

1. Introduction

Expert Painting Edmonton ("we," "our," or "us") operates the website expertpainting.ca (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our painting services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (phone number, email address, mailing address)
• Property information (address, type of property, project details)
• Payment information (processed securely through third-party payment processors)
• Communication preferences
• Any other information you choose to provide when requesting estimates or services

Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide painting services and customer support
• Process service requests and provide estimates
• Communicate with you about our services
• Schedule appointments and coordinate service delivery
• Process payments and manage billing
• Improve our website and services
• Send promotional communications (with your consent)
• Comply with legal obligations
• Protect our business and customers from fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in providing services (payment processors, scheduling software, etc.)
• Legal Requirements: When required by law, court order, or government regulations
• Business Protection: To protect our rights, property, or safety, or that of our customers
• Business Transfer: In connection with a merger, sale, or transfer of our business
• With Consent: When you have given us explicit consent to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality
• Provide personalized content

You can control cookies through your browser settings, though disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at mike@expertpainting.ca or (780) 802-4696.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will delete such information promptly.

10. Canadian Privacy Laws

As an Alberta-based business, we comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA). We collect, use, and disclose personal information only for purposes that are reasonable and appropriate.

11. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for 7 years in accordance with business requirements.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us: